Explorers Terms of Service
Last Updated: April 28, 2026
These Terms of Service (the "Terms") form a binding agreement between Aveteva LLC, a Virginia limited liability company doing business as Explorers ("Explorers," "we," "us," or "our"), and the legal entity or person agreeing to these Terms (the "Customer," "you," or "your"). By creating an account, accessing the Service, or otherwise using Explorers, you accept these Terms. If you accept on behalf of an entity, you represent that you have authority to bind that entity, and references to "you" mean that entity.
1. The Service
Explorers provides an AI-powered operations platform that ingests data from a Customer’s financial, communications, document, and operational systems, organizes that data, and generates conversational responses, summaries, recommendations, forecasts, and other outputs (the "Service"). The Service may be delivered through web, mobile, voice, or messaging interfaces and may include products such as Lodestar, Atlas, and other modules we make available from time to time.
2. Eligibility and Accounts
The Service is intended for businesses and the individuals authorized to use it on a business’s behalf ("Authorized Users"). You must be at least 18 years old and capable of forming a binding contract. You are responsible for the activity of your Authorized Users and for keeping account credentials secure. You will notify us promptly of any suspected unauthorized access.
3. Customer Data
3.1 Definition
"Customer Data" means all data, content, files, messages, transactions, communications, records, configurations, and other information that you, your Authorized Users, or third-party services connected at your direction submit to or make available through the Service.
3.2 Ownership
As between you and Explorers, you own and retain all right, title, and interest in and to Customer Data, subject to the rights and licenses granted in these Terms.
3.3 License to Explorers
You grant Explorers, our affiliates, and our authorized service providers a worldwide, non-exclusive, royalty-free, fully paid-up, sublicensable, and transferable license, during the term of your subscription and for any retention period required by law, to access, store, copy, transmit, display, process, analyze, modify, format, parse, index, encrypt, embed, derive insights from, and otherwise use Customer Data to:
• operate, provide, and support the Service for you, including by transmitting relevant Customer Data to subprocessors, AI service providers, and other third-party tools that power the Service;
• generate outputs of the Service for you, including summaries, recommendations, forecasts, dashboards, and conversational responses;
• maintain, secure, evaluate, and improve the Service, including by training, tuning, and evaluating models and algorithms used to operate the Service, provided that any training that uses Customer Data in identifiable form is limited to your tenant and is not used to train models made available to other customers in a form that identifies you;
• prevent, investigate, and respond to fraud, abuse, security incidents, and violations of these Terms;
• create de-identified, aggregated, or anonymized data derived from Customer Data ("Aggregated Data"), which Explorers may use for any lawful purpose, including industry benchmarking, analytics, product development, and publication of trends, provided that Aggregated Data does not identify you or any individual; and
• comply with applicable law and respond to lawful requests.
3.4 Connected Services
The Service connects to third-party services (each a "Connected Service") at your direction. By connecting a Connected Service, you authorize Explorers to access, retrieve, store, and use information from that Connected Service on your behalf, subject to your account permissions and the terms of the Connected Service. You are responsible for confirming that you have the right to share that information with us and that doing so complies with the Connected Service’s terms and applicable law.
3.5 Your Representations About Customer Data
You represent and warrant that you have, and will maintain, all rights, consents, authorizations, and notices required to provide Customer Data to the Service and to grant the licenses in these Terms, including any necessary authorizations from your employees, customers, vendors, and other third parties whose information is included in Customer Data. You are solely responsible for the accuracy, quality, legality, and appropriateness of Customer Data.
3.6 AI Outputs
The Service uses large language models and other AI techniques to generate outputs. AI outputs may be inaccurate, incomplete, or outdated. You are responsible for evaluating outputs before relying on them. Outputs are not financial, legal, tax, accounting, or other professional advice.
4. Acceptable Use
You will not, and will not permit any Authorized User or other person to: (a) use the Service in violation of any law or third-party right; (b) attempt to reverse engineer, decompile, or derive the source code of the Service, except as permitted by law; (c) probe, scan, or test the vulnerability of the Service except under a coordinated disclosure program we authorize in writing; (d) introduce malware, attempt unauthorized access, or interfere with the operation of the Service; (e) use the Service to build a competitive product, train a competing model, or scrape outputs at scale; (f) submit data that you do not have the right to submit; (g) submit Highly Sensitive Data unless we have agreed in writing; or (h) misrepresent your identity or authority. "Highly Sensitive Data" means government identifiers, payment card numbers other than those processed by an authorized payment processor, protected health information regulated by HIPAA, biometric identifiers, and information about children under 13 (or 16 in jurisdictions that apply that age).
5. Subscriptions, Fees, and Taxes
The Service is offered on a subscription basis. Fees, billing periods, and payment terms are set out in your order, invoice, or our pricing page. Fees are due in advance, in U.S. dollars, and are non-refundable except where required by law or expressly stated in these Terms. We may change pricing at the start of any renewal term with at least thirty days’ notice. You are responsible for taxes other than taxes on our net income.
6. Intellectual Property
The Service, including all software, models, weights, configurations, prompts, scripts, documentation, user interfaces, designs, trademarks, and any improvements, derivatives, and feedback-incorporated changes, is and will remain the exclusive property of Explorers and its licensors. No rights are granted to you except as expressly set out in these Terms. If you provide feedback or suggestions, you grant Explorers a perpetual, irrevocable, royalty-free license to use them for any purpose without obligation.
7. Confidentiality
Each party will protect the other’s Confidential Information using at least reasonable care and will use it only to perform under these Terms. Customer Data is your Confidential Information. Confidential Information does not include information that is or becomes public through no breach, was rightfully known before disclosure, is rightfully received from a third party without restriction, or is independently developed without use of the other party’s Confidential Information. Either party may disclose Confidential Information when required by law, after giving the other party reasonable notice when permitted.
8. Security
Explorers will maintain reasonable administrative, physical, and technical safeguards designed to protect Customer Data. These safeguards are described in our security documentation, which we may update from time to time. No system is perfectly secure, and we do not guarantee that Customer Data will never be lost or accessed without authorization.
9. Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, EXPLORERS DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, AND STATUTORY, INCLUDING THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WITHOUT LIMITING THE FOREGOING, EXPLORERS DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR FREE, OR SECURE, OR THAT AI OUTPUTS WILL BE ACCURATE OR SUITABLE FOR ANY PARTICULAR PURPOSE.
10. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, OR LOST GOODWILL, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE. EACH PARTY’S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS WILL NOT EXCEED THE FEES YOU PAID OR ARE OBLIGATED TO PAY TO EXPLORERS DURING THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY. THESE LIMITATIONS DO NOT APPLY TO (A) YOUR PAYMENT OBLIGATIONS, (B) BREACH OF CONFIDENTIALITY OBLIGATIONS, (C) INDEMNIFICATION OBLIGATIONS, OR (D) AMOUNTS THAT CANNOT BE LIMITED UNDER APPLICABLE LAW.
11. Indemnification
You will defend, indemnify, and hold harmless Explorers and its affiliates, officers, directors, employees, and agents from and against any claim, loss, damage, liability, and expense (including reasonable attorneys’ fees) arising out of or relating to (a) Customer Data, (b) your use of the Service in violation of these Terms or applicable law, or (c) your representations regarding Customer Data, Connected Services, or authority.
12. Term and Termination
These Terms apply for as long as you use the Service. Either party may terminate for the other’s material breach if the breach is not cured within thirty days of written notice. We may suspend or terminate the Service immediately for non-payment, security risk, suspected fraud, or material breach that cannot reasonably be cured. On termination, your right to access the Service ends. We will, upon request and unless legally prohibited, return or delete Customer Data within ninety days of termination, except for backup copies that will be deleted on our routine schedule and Aggregated Data that no longer identifies you.
13. Governing Law and Disputes
These Terms are governed by the laws of the Commonwealth of Virginia, without regard to its conflicts-of-law rules. Any dispute will be brought exclusively in the state or federal courts located in Virginia, and each party consents to that venue. Each party waives any right to a jury trial.
14. Changes to These Terms
We may update these Terms from time to time. Material changes will be posted on our website and, where reasonable, notified by email. Continued use of the Service after the effective date constitutes acceptance.
15. Miscellaneous
These Terms, together with any order form or written addendum referenced here, are the entire agreement between the parties and supersede all prior agreements on the subject. You may not assign these Terms without our written consent; we may assign them in connection with a merger, acquisition, or sale of substantially all assets. If any provision is found unenforceable, the rest will remain in effect. Failure to enforce any provision is not a waiver. The parties are independent contractors.
16. Contact
Aveteva LLC d/b/a Explorers: legal@explorers.work